FAQs

DELIVERY

Can you deliver at a specific time?

We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority.

Can you deliver my order today?

Need to send flowers for a last-minute gift? Never fear – we’re here to save the day! As long as you place your flower order before 10:00 AM in your recipient’s time zone, we can get your flowers there the same day.

Can you deliver to a gated community or secure building?

Of course, we can…with a little anticipation! Be sure to give us a daytime phone number for the person receiving the flowers. Two phone numbers are twice as nice! And put a note in the Special Instructions section of the order to let us know it’s a secure area or building. Some facilities will allow delivery to a gate guard or main office, so let us know if that’s an option.

Can you deliver to a hospital?

Nothing beats flowers to brighten a hospital room! We will deliver a beautiful bouquet to the front desk at the hospital. A hospital employee or volunteer will take it from there. 

What information do I need to place an order?

It’s easy and fun to order flowers from us! You’ll need a complete address and phone number for where you want the flowers delivered. You need to know what you want to say on the message card. And you need the information from a major credit card (VISA, Mastercard, AmEx), including the billing address.

What do you do if there’s no one home when you deliver?

It depends on what YOU prefer! Usually our florists instruct delivery drivers to bring the flowers back to the studio for safekeeping. If you prefer that we leave your gift with a neighbour, in the Special Instructions section of the order type “If no one’s at home, leave it with a neighbour.” In either case, the recipient will be notified with a message on the door or a voice mail from our florist.

PAYMENT

Do you accept PayPal?

Yes, we do.

What credit cards do you accept?

We accept VISA, Mastercard, American Express.

How can I get a refund and how long will it take?

Oh dear! If we dropped the ball on your order we certainly want to know about it. Send an email to our customer service page info@vanflorista.com. Or send a message to the number 604-442-2107. Due to the perishable nature of flowers, we are unable to accept returns.

What can I do if I made a mistake in my order?

Never fear, help is here! If you need to change the order, let us know as soon as possible so we can correct the error before it goes to our florist. Send us an email through our customer service page on info@vanflorista.com. Include the confirmation number and how the order should be corrected. We’ll update the order and send you a reply when it is done. 

Can I send a card of a message along with my bouquet?

Yes! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed cards. Your card will be attached to the bouquet.

FLOWERS

How do I care for my flowers?

VanFlorista comes with simple instructions on flower arrangement, so you’ll be able to take care off and enjoy them in no time.

Inside the basket is a floral foam:

    • Find a flower food packet under your box covering with the lid
    • Dissolve the packet of food into the fresh water
    • Add slowly of fresh water every day ( very small amount of water for Basic flower arrangements ) 
    • Avoid flowers from direct sunlight 
    • Immediately remove dead or wilting leaves from fresh flower arrangements

What can I do with the box?

You can reuse the box for other packaging purposes or you can recycle it.

Terms and Conditions

Please find here our Terms and Conditions 

https://vanflorista.com/pages/terms-and-conditions